being present, being ubiquitous: connecting with our users

Photo by Patrick Tomasso on Unsplash

OK, stop me if you’ve heard this one: You’re at a gathering, meeting new people, and the inevitable What Do You Do question goes around.

“I’m a librarian,” you say.

“Oh!” they say, “Does that mean/I remember/Do you just…”

Actually, I’m just going to stop right there, because you’ve probably heard every…