Kelly Dagan – Medium

Kelly Dagan
in
UX Collective

Conversational AI search: beware of smoke and mirrors

Search bots based on LLMs contain hidden dangers

12 min readMar 17, 2023

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A white hand outstretched with playing cards hovering above it. The cards are on fire.

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Kelly Dagan
in
UX Collective

Redesigning my UX research practice: an equity-based lens

I work at a liberal arts college and I’m the only person on campus with “UX” in my job title. Students across departments have sought me…

7 min readSep 18, 2021

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A messy pile of books about UX, including Universal Methods of Design and Building User Research

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Kelly Dagan
in
The Startup

Why UX in higher education is more important than ever

UX is an orientation to investigating problems, experiences, and processes that we desperately need right now.

4 min readApr 24, 2020

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A wave cresting under a stormy sky

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Kelly Dagan
in
UX Collective

Closing the UX gap: how to encourage a user focus at your organization

While it might seem that user-centered design practices and UX capacities are ubiquitous, there are plenty of industries where it’s still…

5 min readMar 6, 2020

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An iguana jumping across a gap between two ledges

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Kelly Dagan
in
UX Collective

Design for beginners? Design for experts? Are we missing the point?

There’s a conversation that happens a lot in my institution when we talk about interface design. “Sure, we want this to be simpler for…

5 min readJan 23, 2020

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A row of skis propped up in the snow

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Kelly Dagan

Greed: how it consumed our society, and how to fight back

We’re awfully confused about greed in America. Is it good? Is it a sin? How do we stop it? Can we?

8 min readJan 13, 2020

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Greed: how it consumed our society, and how to fight back

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Kelly Dagan
in
UX Collective

Disrespectful design: let’s leave it behind in 2020

This past year, Maximilian Maier, a master’s student at a Swedish university conducted a qualitative study seeking to understand end…

8 min readDec 31, 2019

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Aerial view of person in a maze-like building at the top of a staircase

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Kelly Dagan

Why you feel like a failure: the dangers of success stories

I’ve been struggling for the past few months with failure. The more I read and the more podcasts I listen to, I find myself longing for…

7 min readDec 9, 2019

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Why you feel like a failure: the dangers of success stories

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Kelly Dagan
in
The Startup

Surprise Medical Bills: Slaying the Healthcare Hydra

It’s 4:11 pm on a Friday afternoon, and I may have just saved us over $1,500 in medical bills.

9 min readNov 26, 2019

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Surprise Medical Bills: Slaying the Healthcare Hydra

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Kelly Dagan

Fire and Stone

A retelling of Goblin Market, in a contemporary fantasy setting

10 min readNov 21, 2019

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Fire and Stone

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Kelly Dagan

Kelly Dagan

User Experience Strategist in higher ed, writing about information systems, UX, & design. Featured in UX Collective & The Startup.

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