Published inUX CollectiveConversational AI search: beware of smoke and mirrorsSearch bots based on LLMs contain hidden dangersMar 17, 202385Mar 17, 202385
Published inUX CollectiveRedesigning my UX research practice: an equity-based lensI work at a liberal arts college and I’m the only person on campus with “UX” in my job title. Students across departments have sought me…Sep 18, 202132Sep 18, 202132
Published inThe StartupWhy UX in higher education is more important than everUX is an orientation to investigating problems, experiences, and processes that we desperately need right now.Apr 24, 202093Apr 24, 202093
Published inUX CollectiveClosing the UX gap: how to encourage a user focus at your organizationWhile it might seem that user-centered design practices and UX capacities are ubiquitous, there are plenty of industries where it’s still…Mar 6, 202036Mar 6, 202036
Published inUX CollectiveDesign for beginners? Design for experts? Are we missing the point?There’s a conversation that happens a lot in my institution when we talk about interface design. “Sure, we want this to be simpler for…Jan 23, 2020431Jan 23, 2020431
Published inThe StartupGreed: how it consumed our society, and how to fight backWe’re awfully confused about greed in America. Is it good? Is it a sin? How do we stop it? Can we?Jan 13, 2020Jan 13, 2020
Published inUX CollectiveDisrespectful design: let’s leave it behind in 2020This past year, Maximilian Maier, a master’s student at a Swedish university conducted a qualitative study seeking to understand end…Dec 31, 201986Dec 31, 201986
Published inThe StartupWhy you feel like a failure: the dangers of success storiesI’ve been struggling for the past few months with failure. The more I read and the more podcasts I listen to, I find myself longing for…Dec 9, 201913Dec 9, 201913
Published inThe StartupSurprise Medical Bills: Slaying the Healthcare HydraIt’s 4:11 pm on a Friday afternoon, and I may have just saved us over $1,500 in medical bills.Nov 26, 2019901Nov 26, 2019901
Fire and StoneA retelling of Goblin Market, in a contemporary fantasy settingNov 21, 2019Nov 21, 2019
Published inThe StartupChasing Happiness, Pursued by Despair: How Americans are trying to copeOne Fall afternoon, I was listening to a podcast on happiness and learned that I was doomed.Nov 7, 2019Nov 7, 2019
Published inThe StartupThe Time Paradox: how we lose by saving timeIt started with the Blue Apron postcards.Oct 11, 2019Oct 11, 2019
Published inUX CollectiveAnswer machines: priorities and perils in web search designWe’re familiar with lots of stories about information these days. Information is more accessible than ever. There’s too much information…Sep 27, 2019Sep 27, 2019
Gen Z, information, & design (or, I read all this stuff about Gen Z so you didn’t have to)First, some caveats: as a member of the much-maligned Millennial cohort, I’m a bit leery of generational research findings — at least the…Sep 17, 2019Sep 17, 2019
Published inThe StartupFacebook and the problem(s) of communityI’ve been Facebook-less for three months now, which feels like a good time to reflect.Jul 26, 2019Jul 26, 2019
Habit, safety, & growth: UX, design, & librariesIf there’s anything this past year has taught me through user research, it’s this: humans operate on habit.May 10, 2019May 10, 2019
emotion, design, and autonomy: a tangled webEmotion has been in my feeds a lot, recently. To be honest, I’m having a bit of a visceral reaction to these stories, which seem to follow…Mar 4, 2019Mar 4, 2019
naming things is hard, or, user-centered languageQuick show of hands: how many times, in a usability test (or just in life), have you heard a user say:Feb 11, 2019Feb 11, 2019
being present, being ubiquitous: connecting with our usersOK, stop me if you’ve heard this one: You’re at a gathering, meeting new people, and the inevitable What Do You Do question goes around.Jan 4, 2019Jan 4, 2019
Published inDesign and Tech.Coimpossibly broad, incredibly flat, and possibly lying: the information landscapeI have a story, and maybe you’ll recognize it.Dec 21, 2018Dec 21, 2018